General

These terms and conditions (“Online Store Terms”) apply to all transactions concluded with you, the customer, when you shop via the FIM Stoppers website (“the Website”) and the online store. Please read them carefully before placing your order and print a copy for your future reference. By registering at the online store you accept and agree to be bound by the Online Store Terms and the terms and conditions of the Website (“Website Terms”) which together shall constitute the entire agreement between you and FIM kovinoplastika Ivan Fleischmann s.p.

FIM kovinoplastika reserves the right to alter these Online Store Terms from time to time.

References in this document to “the online store” refer to the FIM kovinoplastika official online store at https://www.fimstoppers.com operated by FIM kovinoplastika Ivan Fleischmann s.p.

The Online Store Terms are subject to Slovenian Law and the exclusive jurisdiction of the Slovenian courts. If any Online Store Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Store Term shall be severable and shall not affect the validity and enforceability of the remaining Online Store Terms.

Acceptance of orders

FIM kovinoplastika are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then FIM kovinoplastika will not be able to process your order.

FIM kovinoplastika validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, FIM kovinoplastika will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.

FIM kovinoplastika accept all orders for products and services subject to availability and certain security checks.

FIM kovinoplastika accept payment by PayPal. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the PayPal and FIM kovinoplastika. FIM kovinoplastika will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, FIM kovinoplastika will not be liable for any delay or non-delivery.

Availability of Products

If online store products become temporarily unavailable, FIM kovinoplastika shall hold your order until FIM kovinoplastika has the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then FIM kovinoplastika will seek to offer you a suitable alternative or give you a full refund.

Products and Pricing

Product prices do not include Value Added Tax (“VAT”). These may change in line with Slovenian government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities.

Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

FIM kovinoplastika reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

Guidance

To the extent that FIM kovinoplastika are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).

Delivery

Your order will normally be dispatched within 5 (five) working days of placing the order. Whilst FIM kovinoplastika make every effort to deliver goods within such timescales, however, some delays are inevitable. FIM kovinoplastika shall not be liable for any delay that you may suffer in this regard. If you would like to view the status of your order please visit ‘Order History’ in the ‘My Account’ section of the online store. If, after checking your Order History, you have any questions about the status of your order then please refer to our help section, accessible from the foot of every page.

Cancellation/Returns Policy

FIM kovinoplastika have the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.

You have the right to cancel any order you make for any product purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase, return it to us within 14 (fourteen) days of receipt in an unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs.

If you wish to exhange or return any product then please send the product back with complete returns form through the post to:

FIM kovinoplastika Ivan Fleischmann s.p.

Maistrova ulica 13a

1234 Mengeš
Slovenia

Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include your completed returns form and give the reason for return and any new requirements.